Thank you for choosing Thirsty Blooms by Sophie for your floral and gift needs. We are committed to ensuring a seamless and timely delivery experience for all our valued customers. Please take a moment to review our delivery policy to understand the process and timeframes associated with your order's delivery.
1. Ordering and Delivery Timeframes:
- Orders placed before noon (12 PM) are eligible for same-day delivery.
- Same-day delivery applies to fresh floral arrangements and gift items.
- Orders placed after the noon cutoff time will be processed for delivery on the next available delivery date.
2. Delivery Date Options:
- While we make every effort to accommodate your preferred delivery date, please understand that specific delivery time slots cannot be guaranteed.
- You can choose your desired delivery date during the ordering process. We offer delivery options on weekdays and weekends.
3. Delivery Locations:
- We provide delivery services to the North and Greater Austin areas.
- For delivery outside of this area, please contact us to inquire about availability and additional charges.
4. Delivery Fees:
- The delivery fee is a flat rate of $16.50 for all orders.
- The delivery fee will be displayed during the checkout process.
5. Delivery Process:
- Every arrangement is hand delivered by Sophie or a well trusted driver who ensures that your order is handled with the utmost care to maintain the quality and freshness of the products.
- We will make reasonable efforts to deliver your order within the selected date range. However, unforeseen circumstances such as weather, traffic, or other factors may impact delivery times. We will contact you if any issues arise.
6. Delivery Instructions:
- During the checkout process, you can provide specific delivery instructions, such as preferred delivery times, recipient contact information, or any other relevant details.
- We will strive to follow these instructions to the best of our ability, but please note that special requests may not always be possible to accommodate.
7. Order Tracking:
- We currently do not offer real-time order tracking. If you have questions about the status of your delivery, please contact us via phone.
8. Recipient Unavailability:
- If the recipient is not available at the time of delivery, we will attempt to leave the arrangement in a safe and discreet location or with a neighbor.
- If these options are not feasible, we will contact you or the recipient to arrange an alternative delivery time.
9. Order Changes and Cancellations:
- Changes to delivery addresses or dates may be possible before the order is dispatched. Please contact us as soon as possible to inquire about changes.
- Cancellations may be accepted within a limited timeframe before the scheduled delivery. Please refer to our cancellation policy for more details.
We take great pride in ensuring the timely delivery of your orders while maintaining the quality and beauty of our products. If you have any questions or concerns regarding our delivery policy, please don't hesitate to contact our customer service team.
Thank you for choosing Thirsty Blooms by Sophie. We look forward to bringing joy to your special moments through our floral arrangements and gifts.